Terms & Conditions

Below you can see our Terms and Conditions of service. We promise it's nothing too lengthy, but please familiarise yourself with them before making a purchase.

1. Definitions

“Equipment” means the items hired out by the Owner to the Hirer. “Hirer” means any person who requests the Owner to hire Equipment to it, including its employees. “Owners” means Exhibition Vision Event Services Ltd and its employees. ‘Terms’ means these terms and conditions.

2. Terms of Payment

The Hirer agrees to pay the Owner’s hire charge and any other charges, including charges for loss, damage and repairs or other expenses paid or payable by the Owner. If not otherwise specified by the Owner in writing, all hire charges including taxes are to be paid prior to delivery of the equipment. Subsequent charges for loss, damage, repairs or other expenses are to be paid within seven days of the relevant invoice. The Hirer hereby authorises the Owner to debit the Hirer’s credit card with the amount shown on the relevant invoice if the Hirer has not paid that amount within seven days of the date of the relevant invoice. The Hirer agrees to pay any expenses incurred or loss suffered by the Owner as a result of breach of the Hirer of its obligation pursuant to these Terms (including legal costs on a solicitor-client basis) and to pay all costs and expenses incurred by the Owner, its legal advisers, mercantile agents and others in respect of anything instituted or being considered against the Hirer, whether for debt, possession of any Equipment or otherwise. The Hirer acknowledges and agrees that the owner may pay a rebate, commission or other financial benefit to event organisers or like suppliers in connection with the hiring of the Equipment to the Hirer.

Payments are required before exhibition opening for exhibition hire via our online shopping cart unless credit has been agreed in advance (30 day terms). COD payment or cheque can be arranged, but only in special circumstances.

3. Credit Card Payment

The owner may, in addition to the price, charge a 2% credit card fee for payment by credit card.

4. Pricing

Any prices published by the owner may be changed without notice. Prices are for duration of exhibition but not exceeding 4 days. Prices for longer durations of general hire will be negotiated. All stand builds remain the property of The Owner unless otherwise agreed in writing

4. Termination of Hire

The Owner at its discretion may, notwithstanding the specified period of hire and notwithstanding any waiver of any previous default by the Hirer, forthwith terminate this Agreement with or without notice to the Hirer and re-possess the equipment in any of the following events:

(a) If the Hirer shall fail to pay any hiring charges within two (2) days of the due date for such payment
(b) If the Hirer shall do or permit any act or thing whereby the Owners’ rights in the equipment are or may be prejudiced
(c) If the Hirer should become or be made insolvent or bankrupt or make any arrangement or composition with his creditors or, in the case of a Hirer being a limited company, should any order be made or resolution passed for the winding up of such company or an Administrator, Receiver or Manager be appointed
(d) If the Hirer commits any breach of this Agreement.
For the purposes of repossessing the equipment, the Owner may enter into or upon any premises where the equipment may be without prejudice to the rights of the Owner to recover from the Hirer any moneys due hereunder or any damages for breach thereof and, so far as allowed by law ,the Hirer indemnifies the Owner in respect of any claims, damages or expenses arising out of any action taken under this clause.

5. The Hirer’s Obligations

The Hirer will:

(a) bear responsibility for the Equipment hired from the time of its delivery until collection by or return to the Owner;
(b) upon installation, delivery or collection of the Equipment, immediately examine the Equipment to satisfy itself as to its condition and suitability and fitness for the purpose for which it requires the Equipment. In accepting the Equipment, the Hirer acknowledges that it has duly examined the Equipment and has satisfied itself as required. The Hirer acknowledges that it has not in any way relied upon the skill or judgement or any representation made by or on behalf of the Owner in respect of the Equipment, its purpose, suitability or performance. Should the Hirer alter its installation or delivery requirements prior to, during, or after installation or delivery, the Hirer is liable for all extra costs of the Owner’s employees and time;
(c) assume the risk of and indemnify and hold the Owner harmless from and against any and all property damage and personal injury resulting from:
(i) the use of the Equipment;
(ii) contact with underground cables, pipes, services or other obstructions;
(iii) all necessary surface repairs.
(d) Use the Equipment in a proper, safe and prudent manner and only for the purpose and capacity for which is was designed;
(e) Ensure all Equipment is returned or ready for collection by the Owner’s driver, in a clean, dry and properly packed condition and, if being collected, is readily accessible.

6. Loss or Damage to Equipment

If the Equipment is lost, breaks down or is damaged, the Hirer must immediately notify the Owner of the details. Notification shall not absolve the Hirer from its obligations under these Terms. In the event that the Equipment breaks down or becomes unsafe to use, the Hirer shall immediately stop using the Equipment and take all necessary steps to prevent the Equipment from sustaining any further damage. The Hirer must also take all steps necessary to prevent injuries from occurring to any person or property as a result of the condition of the Equipment and must not repair or attempt to repair the Equipment without the Owner’s prior written consent. If the Equipment is lost or damaged and the loss of or damage to the Equipment is caused by the negligence or wilful act of the Hirer or the breach of any of these Terms by the Hirer, the Hirer shall without limitation be liable for the following:

(a) any costs incurred by the Owner in repairing or replacing the Equipment;
(b) hire charges for the Equipment until the Equipment is replaced or repaired;
(c) any other costs whatsoever incurred or loss suffered by the Owner as a result of the damage to or loss of the Equipment.

7. Release and Indeminity

The Hirer hereby releases the Owner from, and agrees to indemnify the Owner in respect of, any third party claims, action, suits, demands, costs and expenses for damage or injury to person or property arising directly or indirectly out of the hire or use of the Equipment by the Hirer or these Terms.

8. Damage Waiver

Damage Waiver is payable by the Hirer to cover the cost associated with the normal wear and tear to the equipment. It does not apply to any other damage to Equipment including:

(a) damage resulting from misuse, abuse or improper servicing of Equipment;
(b) damage due to the mysterious disappearance of the Equipment;
(c) damage caused by the use or operation of Equipment in contravention of any of the conditions of this agreement;
(d) damage to, or loss of, the Equipment from any unknown cause.

9. Insurance

The Hirer will maintain at its own expense all appropriate policies of insurance:

(a) for theft and damage to the Equipment hired in an amount not less than the full replacement cost of the Equipment;
(b) for liability, property and casualty insurance coverage in amounts necessary to fully protect the Owner and its Equipment against all claims, loss or damage whatsoever.

10. Late Orders

Orders placed during build-up may not be accepted. If you place an order in this period via our online shopping cart, please call or email before or after transaction to check availability. Orders placed late or orders that cannot be accepted will be refunded to you via our online service within 24 hours.

11. Delivery and Transport

Delivery will be made the day before the opening day of your event where possible. All transport of equipment will be carried out by Exhibition Vision staff except as otherwise agreed verbally or in writing.

12. Pick Up

All equipment must be available for pick-up immediately after the exhibition. No responsibility is taken for any goods left in or on our equipment after close of the exhibition. Please note, you are responsible for the equipment until it has been collected by Exhibition Vision staff. We try to get to all our customers within 1 hour of the show breaking down.

13. Cancellations

Orders cancelled after delivery will be charged at 100% of the hire rate and 100% of the delivery rate (if applicable). If an AV or Furniture hire order is cancelled with 21 or more days’ notice prior to your event, you will be entitled to a refund (surcharge may apply). Should you cancel with less than 21 days’ notice, a 50% charge will apply. Hire cancelled within 14 days prior to your event will be charged at 100% of the hire rate (holidays and shut down periods do not apply).

COVID 19 policy.  Any stand design and build first deposits will be non refundable if the show is cancelled or order is cancelled due to customer non attendance.  If the event is postponed the funds paid will roll over to the new event date* (layout agreed must be the same as originally planned, or additional charges / admin fees may apply).  If 100 percent invoice has been paid in advance this will also be non refundable but funds will roll over to the new event date if applicable*.  If the Exhibitor cancels their attendance to the event, they will lose 100 percent of the funds and they will not roll over to future new event dates.

14. Claims

Any claims relating to the quality of goods and/or services provided must be made at the time of delivery/install. No discussion will be entered into after the exhibition or event closes.

*Storage fees may apply

Contact Us

0330 460 0083

Unit 32D, Heming Road, Washford, Redditch, B98 0DP

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